For those who may need more than just once-off assistance, we offer two monthly plans.

Basic plan

• Free assistance by LINE or Whatsapp (24/7*) – We give you prompt answers to your questions about living in Japan, such as “how do I use this bike parking machine” or “what ingredients are in this sauce” or “what is this vegetable and what can I cook with it”. Any questions you might have, we will try and answer.
• Includes a monthly newsletter with useful tips and information for expats in Japan.

<Optional>

(1) Telephone appointment support: 500 yen/call
We will make a request to a delivery company to pick up your package or make a reservation at a designated restaurant or shop on your behalf.

(2) Telephone call support: 1,000 yen/call
We will make phone calls to schools, government offices, etc. on your behalf to confirm applications and procedures.

Cost

3 months subscription = 4000 yen per month = 12000 yen total (13200 including 10% tax)
6 months subscription = 3750 yen per month = 22500 yen total (24750 including 10% tax)
12 months subscription = 3500 yen per month = 42000 yen total (46200 including 10% tax)

*Messages sent during late night hours may not be seen until the morning

Deluxe plan

For those who are in need of further services such as translation or document completion, we recommend our deluxe service.

• All the above services plus the following
     o Free document translation (limit: 3 A4 pages of max 400 words per month)
     o Japanese application form/document filling on behalf of the applicant (limit: 3 sheets/month)
     o Free contracts support (Interpretation support by phone or dispatch (1 hour) 1 time / month)

Cost

3 months subscription = 17500 yen per month = 52500 yen total (57750 including 10% tax)
6 months subscription = 15000 yen per month = 90000 yen total (99000 including 10% tax)
12 months subscription = 13000 yen per month = 156000 yen total (171600 including 10% tax)

Conditions:

You can cancel your contract at any time and you will be refunded the remaining months. For example, if you have a three month contract from August – October, and you cancel on August 17th, you will receive a refund for the September and October months.